Our best price guarantee ensures you secure the lowest fares for your flights, offering peace of mind and unbeatable value. If our customers discover a lower-priced flight for the same date, time, and itinerary, we pledge to compensate the price difference.
To claim a refund under our Best Price Guarantee Policy, customers must find a lower-priced flight on another booking portal within 3 hours of booking with Gear My Trip, with an identical itinerary. However, please note that each customer is entitled to only one refund claim per itinerary.
To initiate the refund process, customers need to contact our customer service team at any time of the day. When contacting us, customers must provide details of the lower-priced flight found on the other website, ensuring its validity. Upon successful verification, the price difference will be refunded promptly by Gear My Trip.
For us to process the refund request, customers must submit the necessary documentation via mail. This documentation should include the date and time of travel, destination, airline name, class of service, fare, and any other relevant details about the lower-priced flight found.
We prioritize transparency and fairness in our refund process, ensuring that customers receive the benefits they are entitled to under our Best Price Guarantee Policy.
We at Gear My Trip understand that travel plans can sometimes change unexpectedly. That's why we have a comprehensive cancellation and refund policy to provide our customers flexibility and peace of mind.
Upon booking a flight through the Gear My Trip portal, customers can cancel their reservation within a specified timeframe, typically up to 24 hours before the scheduled departure time. During this grace period, customers are eligible for a full refund of the ticket price, with no cancellation fees imposed.
For cancellations made outside of the 24-hour window, our policy may vary depending on the fare type and airline regulations. In many cases, customers may incur a cancellation fee, and the refund amount may be subject to deductions based on the fare rules and any applicable penalties imposed by the airline.
Customers can easily access their booking through the Gear My Trip website or contact our customer service team for assistance in initiating a cancellation and refund request. We strive to process refund requests promptly and efficiently, aiming to return the eligible amount to the original payment method as soon as possible.
In cases where customers cannot travel due to unforeseen circumstances, such as medical emergencies or flight disruptions, we may offer flexibility and assistance in rebooking or issuing travel credits for future use, depending on the individual circumstances and airline policies.
Gear My Trip's cancellation and refund policy accommodates travelers' varying needs while adhering to industry standards and airline regulations. We are committed to providing excellent customer service and support throughout the booking process and beyond, ensuring a positive experience for all our valued customers.