REFUNDABLE WORDING

Valid Criteria for Refund Eligibility

If You are unable to participate in Your Booking due to any of the circumstances listed below and have provided the necessary supporting evidence as outlined in the specific reasons section, You are still subject to the General Conditions.

If the provider cancels or reschedules Your Booking, please contact our Customer Service team directly. You can find the relevant contact details on Your Booking confirmation or our website.

We also reserve the right to consider other Emergency Circumstances on a case-by-case basis at our discretion.

Please review both the General Refund Conditions and the specific reasons listed above to understand our refund policies for each circumstance thoroughly.

Refund Policy Terms

• Refunds will be considered only for unforeseen circumstances at the time of Booking.
• We do not offer refunds for Bookings made in error or if they are no longer necessary.
• If Your Booking is canceled, postponed, or unavailable due to the service provider, It is essential that You contact our dedicated Customer Service team. They are equipped to provide You with the necessary refund assistance.
• Ensuring sufficient travel time and making all necessary arrangements, including travel and documentation preparation, is Your responsibility to attend to Your Booking.
• We may request reasonable additional evidence to support Your refund application, including proof of eligibility and Your intention to attend.
• When applying for a refund, You will need to provide supporting evidence. This includes a copy of the Booking Confirmation and any other relevant documents. Please note that the cost of providing this evidence is Your responsibility. For direct payment to Your chosen bank account, please provide Your bank account details to facilitate the refund process.
• The maximum refund amount will not exceed US $15,000 or its equivalent in local currency. How to Request a Refund:

Requesting a Refund

To initiate the refund process, follow these steps:

Click on the provided link in Your Booking confirmation email or access it directly from our website.

Complete the refund application within 60 days of the Booking.

If the organizer cancels or reschedules Your Booking, contact our customer service team directly using the details provided in Your Booking confirmation.

Illness / Injury	"Illness/Injury" pertains to a medical condition or accidental injury impacting an individual mentioned in the Booking or a member of their Immediate Family.
Non-Refundable Scenarios	Failure to provide evidence confirming that the affected individual is a member of the Group scheduled to attend the Booking . Instances involving telephone or online consultations. Lack of a physical examination by a Doctor before the Booking date.
Necessary Supporting Evidence	To request a refund with a doctor's note or medical certificate, ensure that it contains the following details: Clear information about the illness or injury. The date of the illness or injury onset. Confirmation that it hinders Your attendance at the Booking. If Your doctor's note is for an amount up to £50 or its equivalent, include the receipt to facilitate the refund process.

Pre-existing Medical Condition	This refers to a physical or mental health condition that You had at the time of Booking, typically not hindering Your attendance at the Booking.
Non-Refundable Scenarios	Instances where Your pre-existing medical condition guidelines would normally discourage You from attending the Booking. Failure to undergo a medical examination by a doctor before the Booking date.
Necessary Supporting Documentation	To request a refund with a doctor's note or medical certificate, please ensure it contains the following details: Specific information about the illness or injury. The date of the illness or injury onset. Confirmation that it prevents You from attending the Booking. If Your doctor's note is for an amount up to £50 or its equivalent, please include the receipt for processing the refund.
Non-Refundable Scenarios	Refunds are not provided for cases of a normal pregnancy.
Necessary Documentation	To request a refund with a doctor's note or medical certificate, please make sure it contains the following details: Specific information about the illness or injury. The date of the illness or injury onset. Confirmation that it prevents You from attending the Booking. If Your doctor's note is for an amount up to £50 or its equivalent, please also include the receipt to facilitate the refund process.

Death	"Death" pertains to Your passing at any time before the Booking date or the passing of an Immediate Family member or any individual(s) within the Group scheduled to attend the event, up to 35 days before the event's scheduled date.
Non-Refundable Scenarios	Refunds are not offered if You fail to provide evidence showing that the deceased individual was a member of Your Immediate Family or the Group scheduled to attend the Booking.
Mandatory Supporting Documentation	A death certificate.

Public Transportation Disruption	This pertains to an unexpected disturbance or breakdown in the public transport system that You could not have reasonably foreseen on or before the Booking date.
Non-Refundable Scenarios	If there is a financial insolvency of a transport provider. In the event of significant traffic congestion or road closures.
Necessary Supporting Documentation	You are required to submit evidence in the form of a notice outlining the public transport disruption, usually available on the transport company's website.

Flight Interruption	This denotes the cancellation or significant delay of flight(s) that You Were unaware of at the time of Booking, preventing You from attending Your scheduled event.
Non-Refundable Scenarios	In the following circumstances: If Your flight, included in Your Booking, is canceled or rescheduled, and You are entitled to compensation from the airline or another responsible party. If You Were aware of the flight disruption before the Booking date but failed to make reasonable and appropriate alternative travel arrangements. In the event of a financial insolvency of any transport provider. If the purpose or event for which You initially booked Your flight has changed or been canceled.
Necessary Supporting Documentation	A copy of Your airline ticket and an official cancellation notice from the airline.

Mechanical Breakdown	This term describes incidents occurring within 24 hours prior to the Booking, including mechanical breakdowns, accidents, fires, or theft of a vehicle intended for Your transportation to the Booking.
Non-Refundable Scenarios	If You did not allocate sufficient time for travel to the Booking. If You failed to make reasonable alternative arrangements to ensure Your attendance at the Booking.
Necessary Supporting Documentation	A copy of the call-out note from a national breakdown recovery service. An incident number or report from the Police or relevant traffic authority.

Adverse Weather	This refers to Weather conditions for which a Government Agency has issued travel warnings, making it impossible for You to attend the event.
Non-Refundable Scenarios	Refunds are not provided in cases of adverse Weather without official Government Agency warnings against travel.
Necessary Supporting Documentation	We do not provide refunds in cases of adverse Weather without official Government Agency warnings against travel

Home Emergency	This refers to incidents such as burglary, fire, malicious damage, or flood that occur at Your primary private residence within 48 hours immediately before the Booking.
Non-Refundable Scenarios	We do not grant refunds for any Home Emergency unless You can provide the required evidence as detailed below.
Required Supporting Evidence	A Police reference number. Evidence demonstrating the submission of a claim to Your home insurance company. For incidents involving fire, please provide a report from the fire service and/or police.

Theft of Document(s)	This refers to the unauthorized taking of an essential document required for Your Booking, which cannot be replaced before the Booking date.
Non-Refundable Conditions	Refunds will not be issued if the documents can be replaced in advance of the Booking or on the day, or in cases of lost documents.
Required Supporting Evidence	A police report or crime number confirming the theft, dated within 24 hours of the theft occurrence (self-declaration not accepted). An email from the Booking agent confirming their inability to replace or reissue the tickets. Relocated for Work

Relocated for Work	This pertains to a mandatory change of address imposed upon You by Your current employer, of which You Were unaware at the time of Booking. This relocation may be either temporary or permanent and must be to a location that renders attending Your Booking impractical
Non-Refundable Situations	Attendance at business meetings or business travel. Temporary work-related relocations that are less than three months in duration. Voluntary relocations or cases where You change employers for a new role. Situations where You are the business owner, a registered Director, or a family member is involved.
Required Supporting Documentation	A letter from Your current employer confirming the relocation details. Evidence of residence at the new address.

Redundancy	This refers to an unexpected and compulsory termination of Your employment by Your full-time employer, with whom You have been employed for a minimum of two years.
Non-Refundable Situations	When the redundancy was voluntary. In cases where You are dismissed from employment. Situations where You are the business owner, a registered Director, or a family member is involved.
Required Supporting Documentation	A letter confirming compulsory redundancy from Your employer. Evidence demonstrating Your continuous employment for over two years.

Armed Forces & Emergency Services Recall	This denotes Your recall to active duty as a member of the Armed Forces, Reserve Armed Forces, or Emergency Services on the date of the Booking or Your assignment overseas, rendering You unable to attend the Booking.
Non-Refundable Situations	You Were aware of or had scheduled work on the Booking date before making the Booking. You made an unsuccessful request for annual leave for the Booking date.
Required Supporting Evidence	A note from Your Commanding Officer or Line Manager confirming Your call to duty and that it was not part of Your original schedule.

Jury Service	This refers to a summons for jury service that You Were not aware of when You made the Booking and falls on the same date as Your scheduled Booking.
Non-Refundable Situations	Any jury service for which You are unable to provide the following evidence.
Required Supporting Documentation	A copy of the jury service notification letter.

Court Summons	This refers to a situation where You are called to testify as a witness in a court proceeding on the same day as Your Booking, and You were not aware of this when You made the Booking.
Non-Refundable Situations	Any legal summons in which You are identified as the defendant in criminal proceedings or when You are the target of criminal legal actions.
Required Supporting Documentation	A copy of the court summons.

Changes to Examination Dates	This refers to an unexpected alteration of the examination date that You are already registered for, when it coincides with the day(s) of Your Booking.
Non-Refundable Conditions	In cases where You previously did not pass the examination and had to retake it.
Supporting Documentation	A copy of an official notice from the examination body, school, college, or university confirming the date change.

Unforeseen or Urgent Situations	This pertains to unexpected situations entirely beyond Your control and not Your fault. The decision to grant a refund rest solely with our Customer Experience Team. While We consider these situations, We are not obligated to issue a refund.
Non-Refundable Situations	Any matter deemed by our Customer Experience Team as not part of the intended list of valid refund reasons.
Required Supporting Documentation	Any evidence requested by our Customer Experience Team to verify the emergency circumstances.

Refunds will not be issued in the following instances

Non-attendance of a Booking due to actual or perceived events such as wildfires, volcano eruptions, tsunamis, earthquakes, war, hostilities, civil unrest, imprisonment, repatriation, deportation, exposure to poisonous biological materials or radioactivity, Cyber Incidents, or Cyber Acts. This also includes state property seizure.

Failure to adhere to any legal requirement.

Bookings originating from Cuba, Iran, North Korea, Sudan, or Syria.

Instances where You are subjected to sanctions, prohibitions, or restrictions in accordance with United Nations resolutions or trade and economic sanctions, as well as laws or regulations of the European Union, the United Kingdom, or the United States of America If the period from the original Booking date to the conclusion of the event exceeds 18 months.

Definitions

The following terms or phrases carry the indicated meanings wherever they appear in bold within this document: .
We/Us/Our – Refers to the Booking agent with whom You completed Your Booking.
You/Your/Yourself – Denotes an individual who has made a Booking independently or as part of a group with Us.
Provider – Signifies the company or organization responsible for the administration of the Booking .
Armed Forces – Encompasses the Naval Service, Marines, Army, or Air Force.
Attend – Involves participation in, taking part in, using, or being present at an event or service
Booking – Denotes the pre-planned and pre-booked service(s), event(s), flight(s), or ticket(s) that were transacted with Us by You .
Communicable Disease – Refers to any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, which has led to quarantines or restrictions on people's movement.
Doctor – Represents a qualified medical practitioner who is registered and licensed with a recognized professional body. Please note that a doctor cannot be You or a member of Your family.
Emergency Services – Encompasses the Police, Fire and Rescue Service, or other Emergency Services.
Immediate family – Includes Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother, or grandfather, as well as stepfamily members.

IMPORTANT: – Any translation of this document from English is provided for assistance and informational purposes only. In the event of a refund application, the English language version will serve as the basis for settlement.

All aspects of this document are governed by English law and fall under the jurisdiction of English courts.

Kindly be aware that this does not constitute an insurance policy. A Refundable Booking serves as an optional addition to Our standard Terms & Conditions of sale and trade, providing a refund under specific defined circumstances outlined in this document.